Are you concerned about how trustworthy online casinos are? Well, you’re not alone! In fact, many players across the US experience similar feelings, especially when they are joining an online casino for the first time. With this in mind, OnlineUnitedStatesCasinos.com recently conducted a month-long survey to determine what factors make a casino site dependable, and what it is about a casino that generates trust from its members. Below are the results of the study.
51% Voted for Fast & Reliable Payouts
Nothing beats the thrill of a win – but when you’re forced to wait much longer than expected to receive your winnings, that thrill can quickly diminish. For this reason, our survey showed us that the best way online casinos can establish trust with their members is to provide fast & reliable payouts that are consistent, correct and always on time.
14.8 % Voted for Reviews & Reputation
Word of mouth is the most excellent marketing tool for any business, and many people trust reviews of previous customers more than anything else. Positive customer reviews & a solid reputation come in second place on our list of things that are most likely going to win the trust of online casino gamers.
12.9% Voted for Safety & Security
Whenever you’re dealing with online transactions, you always want to know that your personal information and money is safe and secure from the ever-increasing amount of online threats. Personal security is essential for building trust, and it is for this reason that our survey placed safety & security at third place on the list.
9% Voted for Great Customer Support
For many, the internet can be a scary place in which many things can go wrong. However, when a business provides good, round-the-clock support, customers feel much more secure and at ease. At online casinos, this sentiment is shared by many members who think they can trust a gaming site much more if it provides top-quality support whenever they need it.
3.9% Voted for Live Dealer Games
Though online casinos can offer many forms of entertainment, many feel they cannot trust a game when the outcome is determined by a machine. Perhaps, then, this is the reason why some people in our survey claimed they were more likely to trust an online casino if it provided live dealer games with real human interactions present throughout.
8.4% Believed Casinos Can’t Be Trusted
Finally, the remaining percentage of people who took part in our survey believed that online casinos could not be trusted at all and none of the above features could change their feelings. It appears that much of this skepticism stems from the fact that many, if not most, online casinos are regulated outside of the US. However, though many Americans are mistrustful of foreign regulators, it’s worth noting that these regulators do an incredible job and work around the clock to ensure every gaming site is capable of meeting the customers’ demands.
Final Thoughts
Choosing a casino that you can trust is the first step towards a long and rewarding relationship filled with entertainment, joy, and fortunes. However, if you are still uncertain of what to look out for when selecting a trustworthy casino, why not head over to our full Online Casino Trust survey where you can read about each point in greater detail?
(Click on the image for full view)
